How Much Will It Cost To Fix It?

Undoubtedly one of the first questions we receive…

 

A: Before we can give you a price, we need to determine what your problem is.  And by the way, we do not charge by the hour or give misleading prices over the phone.

 

Our exhaustive research has determined the average time and materials involved in affecting every conceivable repair. So once your problem is identified, we then know everything that is required for your repair. The same goes for upgrading or installing new equipment.

 

Once we determine your problem, we will offer a fixed, flat rate for your repair.  There are no unpleasant surprises! Even if it takes us longer than anticipated, your quoted flat rate does not change. 

Q:  How fast can you get here?

 

A: Well, we don’t have a transporter room and can’t beam up to you, but depending on your location, we generally arrive between 15 and 55 minutes, once our service truck is dispatched. 

 

If we don’t keep our promise, we’ll complete the required work at no cost to you. 

Q:  Why should I do business with you and not one of your competitors?

 

A:    To us, this is a very important question.  We separate ourselves from our competitors by simply asking our clients what they want…and then giving it to them.  Do you want to know what they tell us?

 

 

There are 5 major consumer concerns in doing business with any service provider:

 

 

Fix it right. Whether installing new or repairing existing equipment, you want it fixed right, and you also want   complete and prompt service after the sale.

 

That’s why our own Technician Screening Test is so stringent. In fact, it’s so stringent that 71% of our applicants flunk the first time, and 54% never pass our standards.  (Guess who you are hiring when you call one of our competitors?)

 

But, we don’t stop there.  Our technicians are also required to undergo 70 hours of on-going training throughout the year while meeting required certification. With technological improvements and your changing needs, we want to stay ahead of the curve in the “fixing it right” department.

 

Fix it fast, on time, quickly.  When you have a problem, you want help as soon as possible; you want help to be on time, and you want it fixed quickly.

 

You can call us any time day or night and you’ll be talking to a Burton employee…not a recorded message. Our customer service department will dispatch help as quickly as possible…and here’s another plus.  Our vehicles carry on an average of 4,517 parts that will insure fast repair or replacement upon arrival.

 

Others talk about fast response, but as our clients tell us, we actually fix it fast.

Be honest, don’t charge me more, and don’t fix it unless you need to.  This should go without saying, for any service provider that does not adhere to a basic moral standard will not be in business very long.

 

 

 

 

 

 

The Ethical Contractors of America Have Set The Highest Standards For Our Industry

“For the first time, you are now safe from worry, fear or risk

When you call an ‘Oath of Ethics’ service provider”

 

The Oath of Ethics program has set the highest standard for the HVAC & plumbing industry, and membership is exclusive.  There are no other national organizations in the service industry that monitor and police their own members like the ECA.

 

Only the most ethical companies are considered, and if accepted, must adhere to the strictest guidelines anywhere in the United States.  Membership is currently restricted to only 57 contractors across the entire country.

 

Burton is Omaha’s only certified Oath of Ethics service provider

Honesty in all we do…or it’s FREE to you

 

You can be assured, we will tell you the truth and won’t charge you more, or fix anything that doesn’t need fixing. That’s our sworn oath to you!

 

General Customer Service. Not only do our technicians undergo continuing training, so does our customer service department.  We know you want to depend upon answers from courteous and helpful representatives who move quickly to get you the help you want and deserve.

 

They are trained to be knowledgeable in answering your questions, or in a rare case, will find the answer for you  and call within minutes. They are always available to help you when unpleasant surprises occur. Check out our customer service department, and we think you’ll agree...customer service is one of our specialties.

 

Guarantees.  No competitor could match our guarantees, and in fact, many of them have never comprised a comprehensive listing.  Our bottom line is simply this:  We will do whatever is necessary to satisfy any concern you may have.  You can check out our guarantees by clicking on the GUARANTEES page of this website.

 

Q:   What if I make an appointment earlier in the day and your technician gets held up on another job?  What if he can’t get out to my home until later or after business hours?  Do I have to pay more?

 

A:    NO.  If there are ever any delays in making your original appointment, we will contact you to rearrange a new arrival time. We will not charge you extra.

 

 

If you have specific questions, please click on the CONTACT US page. Just type in your message and submit.  We’ll be back in touch with you promptly.